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Customer Testimonials

“Everything went too smooth, what a pleasant surprise. Thank you!”

S Pratt, Redondo Beach CA

“You were very courteous, friendly, and answered my questions. I am very pleased with your services.”

H Venegas, Hawthorne CA

“Amazing. I got a better price and better service, I would definitely buy again.”

G Lee, Bonita CA

“Thank you for your excellent service. You are most helpful and cooperative. I enjoy dealing with you on my insurance.”

C Renna, Monrovia CA

“Service with you is always timely and pleasant.”

J Hughes, Hermosa Beach CA

“Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future.”

N Luevano, San Pedro CA

“You guys saved me. By the time I added my 4th child to the policy with the other company, I thought I’d lose my house over the auto insurance premium. I can’t tell you how much I appreciate what you’ve done for me, and what great service you have.”

Denise Barchi-Wilkinson, Rancho Palos Verdes CA

“You guys have been great – I’m glad I changed! Thanks!”

Laurel Wiley, Studio City CA

“You not only have given me great and prompt service every time but still remain the lowest rate in the market… I do my homework and check once in in a while with others companies. Makes me very glad to see I chose an agent that is giving not only great customer service, but the best rate!”

L Mack, Long Beach CA

“Thank you again for your time and patience! It’s hard buying a home and you were the nicest, most informative person during this whole stressful process.”

C Dougherty, Palm Springs CA

“Insurance Center defines customer service for Challenger Cable. They keep on top of our needs, and when we need something Mike and Brigette are there for us. Due to their great rates and service we’ve stayed for with them for 20+ years. One could not ask for a better insurance broker!”

Glenn Duval, Challenger Cable, Los Angeles CA

“Your promptness throughout the process is greatly appreciated. I’ve referred all of my family to you. Keep up the great work!”

Ric Wenzel, Sanger CA

“Thank you for all the special service you give. It’s nice to know that you care and always make yourself available for my questions about my car and home coverage.

It’s great to know I can relax and feel secure, knowing I have an agent who worries for me, and makes sure my needs are met.”

Mary Ann Canter, Los Angeles CA

“I was very satified! What a pleasure – Thank you!”

Betty Monson, Lake Forest CA

“I love ICA. The people are knowledgeable and friendly. I feel like family each time I go in or call. I have recommended all my family and friends and they feel the same.”

Catherine Lozano, Monterey Park CA

“Thank you very much for all your help in securing additional auto insurance on a late Friday evening. You stayed late to complete the auto insurance and even took me home, so I could pick up my new car Saturday morning. Your professionalism and assistance while I was on business travel made the process flawless. I look forward to securing additional insurance from you as well, you are terrific.”

Sandi Stori, Torrance CA

“Many thanks! Your company has been excellent to work with… probably the best in my 30 years of getting insurance…”

Thomas Krebs, Rancho Santa Margarita CA

“Your service is A+++! Fast response and always helpful! I am 100% satisfied! Also, the rate was pretty good.”

Shige Kosaka, Irvine CA

“I have been dealing with Linda Goodyear at Insurance Center Associates for many years and during that time I have always been 100% happy with the service and rates. Linda’s communication is very good and she is always prompt in responding to requests.

Due to the fact that I am based in New Zealand, our correspondence has generally been limited to email but this has not affected her ability to provide our USA company with the liability insurance coverage and services we require.”

Frank Davis, HUNZA Lighting USA, West Sacramento CA

“Insurance Center has been providing my wife and I insurance for over 7 years now (both personal and our business too). We’ve never had any problems or issues with them. They make themselves available to answer our questions and have been there to support us when called upon to do so. They’re responsive which is far more than I can say for many other insurance agencies. We both appreciate the good work they’ve done with us on keeping rates down, that’s important in today’s economy. Overall I’d recommend this agency to anyone seeking insurance products.”

Marty Gorman, Torrance CA

“My name is Randy Roach. I’m a journalist who has just retired after working for 36 years in just one newsroom at a Los Angeles television station. I would hope that by now … I know what a good work ethic is when I see it.

And that’s why it is my distinct pleasure to write this letter on behalf of Harbor Insurance Agency in San Pedro. For 12 years, this team has handled all of my car insurance needs for my family.

I couldn’t have chosen a better agency. And that’s why year after year I have continued to renew the policies for my 2 cars with Harbor Insurance.

It is one area of my life that I have never had to worry about. They took care of business … couldn’t have been more responsive in addressing what I needed … and are an absolute pleasure to deal with.

Quite simply … this agency is the best for insurance that I have ever seen. You won’t ever regret taking my recommendation. The agents on this team will never let you down. And you have my word on it.”

Randy Roach, Carson CA

“Hi, Kim,

I just wanted to send a more formally written thank you for your help today. My extensive travel this summer not only delayed the payment of my premium, causing a lapse in my insurance, but also put me in a tricky situation, being days away from a planned drive to Canada with an unsure insurance situation and no non-resident card (though I am traveling with a driver who has his card, I wanted to be able to help with the driving). I very much appreciated the letter you sent advising me of the lapse in my insurance last week, but mostly I appreciate the speed of your response today, both in assuring me that my delayed premium had been received and the insurance reinstated, and in providing me with a non-resident proof of insurance card to help my Canada trip proceed. Last night when I e-mailed you, I was worried that the deadline of Monday might not be enough time to resolve all these issues; I am very grateful that by early afternoon today, I have nothing more to worry about.

I have had fortunately very little cause to contact C&S Insurance in the twelve years I’ve been a customer there, but every time I do, I am delighted with the result. Thank you again for a great job today and a very satisfied—and continuing—customer.”

Tim Susman

“I have been involved with Insurance Center Associates since Oct. 2000. It has been a pleasure to work with an agency whom employees personnel that are trustful, knowledgeable and helpful with insurance needs. I am confident that my agent, Hershall Mann, will give me accurate sound advice when questions arise. He provides a professional service of skill and integrity that is difficult to find in this era of competition and self interest. Also, it is great to have a “real person” to consult with when questions arise. I feel fortunate to have found Insurance Center Associates.”

Ervin Bradley, Torrance CA

“Borden/Lee Consulting has been a customer of Insurance Center for over 13 years. We have received extraordinary service since day one.

We have recommended the services of ICA to others, knowing they will receive the same excellent service that we’ve experienced since 1997.

I would also like to extend a special “Thank You” to Linda Goodyear for her many years of superb service.”

Robert Lee, Borden/Lee Consulting, North Hills CA

“I have had my home, earthquake and auto insurance with C&S Insurance for over 20 years, and have been extremely happy with there friendly and very personable services and rates. The level of customer service they provide is first class and they are always available to help answer any questions. All my family members are also insured with C&S so that says it all. Thanks C&S keep up the good work!”

The Smiths, Torrance CA

“I have been insured by ICA for many years. Finally, I have found an agent that I can trust. That agent is Sara. She is always there for me when I call her for any questions I may have, and she is very helpful to me. I would definitely, recommend this agency for those who want good service, and a great rate.”

Deysi Linares, Lawndale CA

“I just called with a question I had regarding our umbrella policy. While looking at our account, Kim noticed a way to significantly reduce the cost of our homeowner’s policy. She was polite, friendly and saved me money! I jokingly asked her if she had any ideas for getting discounts from rental car companies and she even offered a suggestion for that. Thanks again Kim!”

Suzanne Grudnitski, Torrance CA

“Dear Sara,

It is a very great privilege to have you as an insurance agent. You have the upmost customer service skills and dedication to your job.  I can’t thank you enough for the effort, skill and patience you have shown in dealing with a very trying situation and in taking my family’s and my own interests to heart the way you have.

Other people should be as lucky as me to have an insurance agent with as high a degree of competency as you.


Alberto Lopez, Lawndale CA

“You and all of the staff have always been there whenever i had any concerns or issues. the customer service that i get from your company is great and truely appreciated!!!”

Monique Wheeler, Hawaiian Gardens CA

“Everyone at ICA has always been extremely helpful, especially Mike and Kathy.  I can truly depend on them to service my insurance needs in a fiscal and efficient manner.  They helped me save money by switching my insurance policy to one company and are always quick to respond to my emails, even when their sick, right Kathy.  Thanks again.”

Richard Zinchuk

“I just had a very, very pleasant experience updating my policy with Sandra to add a 2nd car.

She was a delight to work with and even shopped me around to make sure with the new parameters Mercury was the best insurer.

If everyone I dealt with in business was a courteous, knowledgeable and patient as Sandra the world would be a better place.”

Bud Bowers

“Hershell, It’s such a pleasure doing business with those who are conscientious about their job.”

Linda Herzog

“A rock hit my car and chipped my windshield. The agent hooked me up, I called at 1:00pm and they completed the repair by 4:15 today! Amazing!”

Jim Hansen

“The claim process was flawless and everyone involved was extremely helpful and pleasant. They handled the body shop/rental car process just as efficiently as they did the claim. I absolutely love being a member of the ICA & SAFECO family. Thank you for treating me like I mattered and not just a “claim number””

Monique Soto

“Patricia! You’re too awesome!!!

I can’t begin to tell you how grateful and thankful I am to have you as my assisting agent. You are truly da best!”

Kane Kang

“Safeco is absolutely perfect people and the perfect insurance and I am so blessed that I have your insurance.”

Rosemay Holguin