Entry Level Position – No Insurance Experience Required
This is a great entry level opportunity to join us as a junior associate, and data processor. No insurance experience required.
Have Insurance experience? We're always looking for great new team members. You can also follow the instructions below to let us know you are interested.
We are a well-respected, cutting edge, award winning Independent Insurance Agency with offices in San Pedro, Torrance, & Rancho Mirage that is committed to providing the ultimate in customer service and attention to our highly valued clients and communities. As an independent insurance agency, we work for our clients, not an insurance company.
We are a growing "family style" leading edge business that treats our employees, clients, and communities like family. Their protection and satisfaction is of the utmost importance, since they are the reason we are in business and they provide our income to support our families.
We are committed to our employees education and success. We work and succeed as a team, and have a great atmosphere! We have won awards for our customer service, as well as Best place to work, Best Agency to work for - Western United States, and Best Employer in the South Bay. We are sought out by our carriers to serve on their agent advisory boards. In all - This is a place you can make a difference and grow in your job.
THE POSITION: Customer Service & Processing/Data Entry:
You will be responsible for answering multiple phone lines, dealing with clients face-to-face, taking payments, qualifying calls and directing to correct department, running reports, checking emails, faxes, management of multiple computer systems, etc.
Our hours of operation are Monday to Friday - 8am to 5pm, with a minimum of one Saturday morning (8am-noon) each 6 weeks. However, you may be asked to work longer depending on workload. 45 minutes for lunch.
The successful candidate will begin on a 90-Day Introductory Period (the same for all team members) where you will be paid $(TBD) per hour with NO benefits, paid sick time or paid vacation. NO previous insurance experience required. We will train and educate the successful candidate on "Our Award-Winning Way of Doing Things."
You must be eligible and willing to obtain a California Insurance License, which may require some self-study after hours.
After successfully completing the 90-Day Introductory Period, you will sit down with our President for a discussion on your overall performance, strengths, weaknesses and areas of improvement moving forward.
If we are satisfied with your performance, you will become a FULL time team member receiving a salary, benefits and paid vacation time. Any future pay increases will be based on the VALUE you bring to our business.
Benefits - YOU BET! Our Benefits package is one of the best. We offer paid Medical, Life, Short & Long term Disability, 401k with matching contributions, Paid time off, Several paid Holidays, Bonus and incentive plans, and more.
This is where you need to be REAL honest with yourself and think about whether this position is right for you. Ask a trusted friend or family member if you are the right fit for this position. The first thing about you is you are NOT just interested in "punching a clock" and getting a pay check – but in developing your skills and your career, and making a positive contribution to a business team and the communities it serves. You understand the challenges of operating a small business and welcome them as valuable learning and growing opportunities. You understand what it is to be a HARD worker. Also, all applicants will undergo mandatory background and reference checks. We hate surprises.
So, are you still here, and reading? Great. We’ve got lots more to say to you.
You need to be computer literate and be able to quickly learn under pressure. As a Junior Associate/Processor, you are in many cases the first person a prospect or client meets in person from our office. A first impression is a LASTING impression therefore you MUST be professional in appearance, including how you speak and how you act.
It matters. A lot. You enjoy making a difference in peoples lives (that’s what we do). You are outgoing and confident and you exude energy and enthusiasm. If you have ever been described as shy, quiet or introverted, this is really NOT the job for you. You enjoy people, you enjoy talking to and helping people and you have a knack for motivating and inspiring them with your positive attitude. You are articulate. You have a good sense of humor and a cooperative attitude. You show kindness, patience and respect for others. You are ethical and honest even when no one is watching. You are punctual. You are able to take constructive criticism and correction without getting defensive or feeling “hurt” and discouraged. You look for solutions NOT excuses. You are an avid learner and extremely resourceful in finding solutions. You are a problem solver – NOT a problem reporter.
Since we will be paying you to work, this section is extremely important. You enjoy working and are grateful for opportunities to use your God-given talents and skills to make a positive influence and earn a living. You don’t view your occupation as an interruption of your life, but as a natural part of your life.
You understand you are NOT getting paid just for being at work but for how you spend your time at work (i.e. The value you bring to the business). You understand that the reason the business exists is to earn a profit and ALL who work here (team members and owners) must make that their foremost priority. Otherwise, the business will not be able to pay or keep employees.
You are scrupulous about using the time you are getting paid, for the purposes of the business, and NOT for the purposes of your personal life (checking emails, texting, surfing the internet, Facebook, Twitter, answering cell calls, chatting with others more than you are working etc.). Finally, you understand the risks a small business owner faces every day that the business is open, and are cooperative with the decisions that he makes, whether they suit you or not.
We do NOT mean to be harsh, but it is what it is. We truly bust our tails at Insurance Center, that’s why we need more help. We need someone who will be able to keep up with us. We don’t have the time nor do we enjoy micro-managing you. We will clearly set out our expectations and remind you if you forget and if you fail to meet them. We want you to be part of our team and not just a worker here. We want to give you autonomy, and we want to let you be free to do the work that you are getting paid to do and that you ENJOY doing.
So, these are the "Facts of Life" at Insurance Center Associates. If you are still reading and have NOT been scared off by the AWESOME challenge (and demands) of working on our "Award-Winning", rapidly growing and insanely fast-paced Insurance Protection Team - then carefully follow the instructions below to "raise your hand" and let us know who you are.
*** Remember, when our Insurance agency runs a "Help Wanted" advertisement for any position - we are absolutely SWAMPED with people applying so you need to put your best foot forward.
To inquire about a position on our team, please send us the following informaton to the e-mail provided.
NOTE: Please do NOT call, email, fax or visit us at the office to inquire about this position. Just follow the instructions provided below:
Send the following information by email to: thrive [at] inscenter [dot] com
Cover Letter & Salary Requirements – The cover letter should explain why you feel you are qualified for OR want THIS position, and your salary requirements. (HINT: don't send me a form cover letter.)
Resume or education history – Your resume should also be accompanied by a short essay/blog (less than 1 page) on either of the following:
The E-Mail subject line must state two things:
You may also include up to 3 personal and professional references you may have.
NOTE: If these instructions are not followed precisely, you will NOT be considered. You must be able to follow instructions in this position.
APPLICATIONS ARE NOW BEING TAKEN FOR CONSIDERATION!.
Thank you for your interest!
Michael Randles, President and Owner
Insurance Center Associates